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Privacy Policy

A legal disclaimer

At Edwards & Co Tree Service, we are committed to providing professional, safe, and high-quality tree care services. Because tree work involves labor, scheduling, equipment mobilization, and disposal costs, our refund policy is as follows:

Estimates & Deposits 

  • All estimates are provided based on the scope of work discussed at the time of inspection.

  • Deposits may be required for large jobs, specialty equipment, or scheduling priority.

  • Deposits are non-refundable once materials are purchased, equipment is reserved, or work is scheduled.

Cancellations & Rescheduling

  • Cancellations made 48 hours or more before the scheduled service date may qualify for a full deposit credit toward future service.

  • Cancellations made within 48 hours of the scheduled service may be subject to a cancellation fee to cover lost scheduling time and preparation costs.

  • Rescheduling due to weather or unsafe conditions will not incur penalties.

Completed Work

  • Once work has been completed as agreed, refunds are generally not provided.

  • If a customer believes the agreed scope of work was not completed properly, they must notify Edwards & Co Tree Service within 7 days of service completion so we can inspect and address concerns.

Satisfaction Guarantee

  • We stand behind our workmanship. If there is an issue directly related to the services performed, we will make reasonable efforts to correct it promptly.

Unforeseen Conditions

Tree work may uncover hidden issues such as decay, structural defects, buried debris, insects, or hazardous conditions not visible during the estimate. If these conditions require changes in scope or additional work, they will be discussed before proceeding. Refunds will not be issued for necessary changes caused by unforeseen site conditions.

Payment Disputes

We encourage customers to contact us directly before initiating chargebacks or disputes so we can resolve concerns fairly and quickly.

Contact Us

Edwards & Co Tree Service
For questions regarding billing, cancellations, or service concerns, please contact us directly.

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